Client Support Channels
A One–Hour Response Guarantee
All your assistance requests will be replied to in maximum sixty minutes after the ticket or email is received. If your issue calls for further assistance from a sysadmin, we will direct the ticket or the email to the person in charge, right away and we will leave a note to let you know that more time will be needed for discovering the optimal solution. Furthermore if you take advantage of our Administration Services package, all of the services included there will be carried out whenever you prefer.
A Top–Class Technical Support Service
Our help desk support team will be at your disposal twenty–four–seven if you require help working with the Hosting Control Panel or with any of the apps that we have preinstalled on your behalf on the dedicated server. Furthermore if you need help with the day–to–day administration tasks on your dedicated server, you can take a glimpse at the Administration Services package, that includes backup space, OS updates every week, problem troubleshooting and installation services, server monitoring and rebooting services, etc.
An Easy–to–Navigate Help Area
Every Linux dedicated servers hosting package is equipped with our cost–free Hosting Control Panel, which sports a circumstantial knowledge base and a group of educational video tutorials. Whenever you require assistance while working with the Hosting Control Panel, just press the Help or Videos buttons located in the top right corner.