A 99.9% Server Uptime
We have built our web hosting system using dependable hardware and significantly tweaked software. Our administrators have installed a customized version of SELinux on our servers in order to ensure maximum security and dependability. We’ve installed a number of DoS protection appliances coupled with highly efficient firewalls to make sure our internal network is impregnable and safe.
Our Linux web hosting packages packages offer a 99.9% server uptime guarantee. And irrespective of which datacenter you choose, our guarantee remains unchanged.
A 99.9% Network Uptime
In addition to our cloud hosting system, we’ve also set up our own internal network in each one of our datacenters. Everything is based on top–class hardware elements manufactured by Juniper. On top of that, on every router, we have placed a firewall with a complex algorithm to be able to sift out all dubious requests.
In this way, in each of our data center facilities – in our USA datacenter, in our United Kingdom datacenter, in our datacenter Finland, in our Eastern Europe datacenter and in our Australian datacenter, you will take advantage of a 99.9% network uptime guarantee. And this guarantee is valid with all web hosting plans in every datacenter.
A 30–Day Money–Back Guarantee
We offer a 30–day money–back guarantee with all our cloud hosting packages. If you are not delighted by our web hosting services, or if you find them insufficient, or if you decide that you need to use a Linux VPS packages rather than a cloud hosting plan – we will give you your money back, no questions asked.
All domain name registrations are non–refundable, but you’ll continue to maintain full control of your domains even when you close your web hosting account with us.
24/7 Technical Support
We have cautiously picked each single member of our 24x7 support staff to make certain that we can provide the very best support service that you can possibly get. Each of our support engineers has several years of experience working with web hosting accounts behind his back, hence they know what they are doing. Besides, they’re available to you 24x7 – you will be able to reach them at any moment and they’ll reply back to you ASAP.
Their average support ticket response time is under 20 minutes, while with many other hosting vendors you need to wait around for days. Plus, we offer you a 1–hour response time guarantee. Regardless of what happens, your inquiries will be responded to within an hour.