Phone Support in Web Hosting
We believe that being able to consult with a live representative is very important, for that reason we have three support lines worldwide (USA, UK and Australia) and you are able to reach us on the phone for 14 hours every day. If you consider buying one of our Linux web hosting packages, for instance, you will be able to give us a call and find out more about our services before placing your order in order to ensure that we do cover all of the system requirements for your web sites. After the order, you will be able to get in touch with us about any sales and / or billing problems you may have, or get any type of general or basic tech information you need. We have aimed to find the perfect balance between phone and ticket support, so for entirely technical issues you have to use our ticketing system, that will help you follow the communication along with any new developments in the resolution of an issue.
Phone Support in Semi-dedicated Hosting
Every time you want more info about the Linux semi-dedicated packages that we offer, you'll be able to call some of the three support lines that we have around the world - in the U.S.A., the UK and Australia. Thus, you'll be able to check in advance if our services are appropriate for your websites. In case you are already our client and you own a semi-dedicated account, you can contact us on the phone for fourteen hours every day about any billing or basic queries. For strictly tech matters you will have to employ our ticketing system to contact our tech support as sometroubles simply require additional time to be taken care of, still we will assist you over the phone with quite a lot of minor tech issues as well, saving you time and efforts.