One-Hour Response Guarantee in Web Hosting
Our Linux web hosting packages feature a 1-hour response time guarantee, which means that regardless of what enquiry or predicament you may have, we will always be there to lend you a hand. As it is, it rarely takes more than half an hour to get an issue resolved or an enquiry answered, and this is valid for both technical and sales matters. Our support staff members will be at your disposal 24-7, even on weekends and official holidays, which means that you will get instant help whenever you need it. We are aware of how costly time can be, so by the time we answer your e-mail or trouble ticket, we will have explored the issue and, if we haven’t resolved it, we will provide you with more details on what you have to do on your end – if the situation requires this. With our support services, you can be certain that there will be somebody to lend you a helping hand right away, irrespective of what time of day or night it is.
One-Hour Response Guarantee in Semi-dedicated Hosting
Our technical support staff members are available all the time and they will respond to any ticket that you submit via the web hosting Control Panel within maximum 1 hour. The response time is guaranteed irrespective of whether you’ve got a general query connected with your semi-dedicated server or you stumble upon a certain difficulty and for most issues you won’t have to wait even that long. No matter what the nature of the issue is or what time of day or night it is, we will be there to help you out, as we are available 24 hours a day to attend to any general, billing or technical issue. If you contact us about anything that is within our capability, we’ll resolve it before we answer, so you will not have to wait for hours or days while the problem remains. If there’s something that you need to do on your end, we will supply you with the necessary info – what workable solutions to try out, what actions to take, etc.