When your hosting company provides live chat support, you will be able to talk with an agent live and learn helpful information or get an issue resolved in a timely manner. The advantage of using chat instead of calling to talk to a live person is that you need just a computer with Internet connection, therefore you won't pay any fees in case you are in another state or country. What's more, it will be easier to copy and paste info for instance domain names, usernames or error messages i.e. details which are sometimes hard to provide to the other party over the phone. The real-time chat is also a faster option to contact the website hosting company's support team in comparison to using a ticketing system. Last, but not least, in the event that some trouble needs a little more time to be taken care of, you're able to do something different while you wait for guidance on the live chat, so that you will not waste time - something that is not possible when you are on the telephone.

Live Chat Support in Web Hosting

As part of the support services that we supply for all of our Linux web hosting packages, we've live chat support which is available 24x7, even on holidays. You are able to contact us no matter if you already own an account or not, since we can support you with all kinds of things, ranging from providing you with general info on our services if you aren't a customer yet and you are thinking about ordering one of the packages, to helping you with setting up an e-mail account in an e-mail client. A part of the issues are more technical and time-consuming, which means that you'll need to use the ticketing system that is incorporated into the Hepsia hosting Control Panel, but we can save you time and help you in real time on the live chat for various things.

Live Chat Support in Semi-dedicated Hosting

We provide you with live chat support as standard with our services, so that any time you have any questions concerning our Linux semi-dedicated packages, you're able to contact our customer care team at any moment no matter if you've already purchased your account or not. Generally, the chat service is intended for billing, pre-sales and general questions and troubles, still we are able to assist you with many technical questions as well. We can help you choose the right package for your sites in case you don't have an account yet, we can respond to all the billing questions or concerns you may have or we can help you with installing your new email address on your PC or smart phone - all the aforementioned will be done promptly as our live chat service is online all the time, every single day. Any time you want help, you are able to talk with a representative and save time and effort.